Confidential documents

these include

  • identification docs - licence, passport, medicare,
  • ATO docs containing your TFN - NOA, ATO correspondence, ATO payment slips, etc. 


These must be sent in a particular secure manner:

MediumMethod
EmailNot secure but there are ways to address this:
  • Ensure you check you typed our email out CORRECTLY


  • After sending us the confidential information, call us to confirm that we have received it. 
  • Thereafter, go to your SENT folder and delete that email you sent us with the confidential information. Such attachments must never remain in your email storage.
  • redacting info doesn't help since we require it.
Phone call Only applicable when disclosing your TFN and DOB to us.

Nothing to do with confidential documents (e.g. pdf)
Mobile SMS/MMS (via cellular network / telephone tower)
  • Apple's green messages
  • Android users

These are not encrypted and you can't delete the content off both devices.
Not secure. Do not use this method

https://support.apple.com/en-au/104972

Mobile internet messages

  • Imessage (Apple's blue message)
  • Google messages
  • Whatsapp
  • Viber
  • Instagram
  • Facebook messenger
These are secure and you can always UNSEND the messages or DELETE them from both ends.

To ensure this works properly, you need to do this LIVE TIME with us. Don't just send us your confidential email whenever you want and wait for us to reply. We BOTH have to be active to retrieve what we need and unsend in that small space of time.

You also have to ensure you select DELETE FOR EVERYONE - and not delete just for myself. 
Zip file password protectSecure.

Drawbacks are
  • files can sometimes be corrupted or keyed password by msitake
  • you still have to follow email procedure as mentioned above
  • requires computer skills


Dropbox folder shareWe send you a dropbox link for you to upload files & its permanently accessible to you when you login to dropbox.

Very secure.

Drawbacks:
  • you have to remember which email you chose as your username + remember the password
  • sometimes clients forget they had a dropbox in the past and have used up the free 2gb storage already. They need to clear this. 
  • requires a little bit of computer skills


Drobpox file requestWe send you a dropbox link for you to upload files. Its a one off-link.

Drawbacks:
  • requires a little bit of computer skills
Other cloud
  • onedrive
  • Icloud airdrop
  • googledrive
We prefer you don't send us a cloud link from your end.
Enquiries@ttran.com.au and admin@ttran.com.au is just for emailing and not meant to be used to make accounts on other softwares.

It is safer if we send our secure cloud link from our end to you. Hence refer to dropbox above.

If you still insist of sending docs for onedrive/googledrive etc. then you will have to send it to chris@ttran.com.au then we will upload it to our servers. Afterwards, you need to delete the link