The procedure is as follows:
- You/We must call the ATO and verify the following:
- marriage certificate, name change certificate, birth certificate, etc.
- tfn, dob, and an ATO correspondence with a document ID
- If the ATO Agent on the phone cannot verify the marriage certificate due to system issues, then we must complete the matter via post attaching a certified copy of the marriage certificate.
see ATO ref# 105 152 999 200 8