The app is called BUSINESS CONNECT

  1. Get the app installed on the pc + get chris to give you a log in
  2. Connect your headphones to the headphone hole. Ensure the hole is for headphones by checking the symbol Image result for headphone symbol or Image result for speaker symbol
  3. [see attachment below for Dell] At the bottom-right corner > find your speaker icon > left-click the icon >

    select the ^ shape >

    select the correct speaker to which your headphones were connected to
  4. right-click > select the following:
    1. OPEN VOLUME MIXER > ensure the app is NOT MUTE + adjust volume as per your preference
    2. SOUND > select the following tabs:
      1. PLAYBACK > ensure the correct speaker is ENABLED (right click the speaker and select enable). Though you would have done this already if you did step 3 correctly
      2. RECORDING > 
        1. select the correct microphone and right click to enable
        2. right click > PROPERTIES
          > LEVELS > adjust the microphone volume as per your desire
  5. Call your mobile and listen through your mobile to test your set-up







Special notes:

  • for  chris surface, 
    • use the speaker hole on the laptop, not the dock 
    • speaker icon should be HEADPHONES REALTEK HIGH DEFINITION AUDIO SST
    • see attached
  • for other office laptops, use the dock
    • ENSURE THE CORRECT SPEAKER HOLE IS USED
    • speaker icon should be SPEAKER DELL